Frequently Asked Questions
How do I get price information?
Contact the sales department via email at order@formpress.com for price details.
What are your delivery times?
Production time starts from when you approve your order confirmation and any test prints. Delivery time varies depending on the workload in our production. Orders take approximately 15-25 working days. Samples take about one week.
What are the minimum order quantities?
Trays: 50 pcs (Possibility for 2 different designs, 25 per design)
Serving boards: 50 pcs (Possibility for 2 different designs, 25 per design)
Trivets: 50 pcs (Possibility for 2 different designs, 25 per design)
Coasters: 250 pcs (Possibility for 2 different designs, 125 per design)
Sandwich platters: 250 pcs (Possibility for 2 different designs, 125 per design)
Bag tags: 250 pcs (Possibility for 2 different designs, 125 per design)
Key-rings: 250 pcs (Possibility for 2 different designs, 125 per design)
Ice scrapers: 250 pcs (Possibility for 2 different designs, 125 per design)
Table stands: 5 pcs
Tray racks: 5 pcs
What is the shipping cost?
Shipping cost is based on the size of the order. We use Postnord unless the customer specifies otherwise. Contact the sales department for more specific pricing.
How do I place an order?
Send an email to the responsible salesperson or staff at the order department at order@formpress.com.
What information does Formpress need to process my order?
Company registration number/VAT number/EORI number
Company name
Address
Delivery address
Phone number
Email
Model/size
Design name
Quantity
How do I submit files/artwork?
We recommend you send your files via www.wetransfer.com.
What color space do you use?
We print digitally in CMYK, and our color space is Coated Fogra39.
What file format do you prefer?
Formpress prefers files at a 1:1 scale of the selected model’s original size, including production bleed. For example, for a 27×20 cm tray, we prefer a size of 30×23 cm. The file should be a minimum of 300 dpi in resolution. We recommend a high-resolution PDF (High-Quality Print). TIFF, PSD, EPS, and JPG are also acceptable.
Why don’t I receive exactly the quantity I ordered?
Over and under-delivery applies because we manufacture products using natural materials. The delivered quantity is billed.
25-49 pcs: 20%
50-99 pcs: 15%
100-499 pcs: 10%
500-999 pcs: 5%
1000+ pcs: 3%
Why does the design sometimes shift slightly?
Since we make each product by hand, a shift in the design of ± 5 mm is normal.